Customer Support & Policies

Important Notice for Washington State and Oklahoma Customers

Sales delivered or sourced to Washington State:  Sales or use tax is due on certain purchases delivered or sourced to Washington. Washington requires you to file a use tax return when sales tax is not paid at the time of purchase. This message is required under the Revised Code of Washington 82.13.020(2)(a)(i).

Customer Support is available Monday thru Fri 9 am to 5 pm EST or you can email us at info@brightwhitepaper.com.  If you are having issues or problems at anytime with any of products we want to make it right.  Please don’t hesitate to contact us.

Contact us anytime at 800-321-5716 in the US or 772-223-5511. Our Fax number is 772-223-4040 Mailing Address is PO Box 2472, Palm City Fl 34990

Privacy Policy When you register on our site, place an order, subscribe to newsletters, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you might be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may visit our site (s), without completing any information.

The information we collect may be used in one of the following ways: To Personalize your experience, to make improvements to our website like feedback, questions, etc., to improve customer service (your information helps us to more effectively respond to your customer service requests and support needs), to process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.), to administer a contest, promotion, survey or other site feature, to send periodic emails (The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.)

You can unsubscribe to any of our e mails at any time.  Your information gathered off our website is never disclosed or sold to any outside parties other than those affiliated with the operations of our business if necessary or as required by law.

Third party links:  Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Childrens Online Privacy Protection Act Compliance:  We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only :  This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent:  By using our site, you consent to the policies described within this section.

Changes to our Privacy Policy: If we decide to change our privacy policy, we will post those changes on this page.   This policy was modifies on July 15, 2014.

Returns:  We accept returns on most products within 30 days of an order, defective or damaged goods.  Custom Products and Carrying Cases may not be returned unless by special permission.  Goods returned must be received back in same condition as originally sent out. Customers are solely responsible for those returns  and may be subject damages, original shipping costs to them and the shipping to get products back to us.  Products being offered as FREE SHIPPING and returned will be responsible for shipping costs to get products to them unless otherwise stated.  Please call us at 800-321-5716 with any questions.

Shipping:  We stock most products offered on our site and strive to ship them same day or within 24 hours of any order.  UPS our our common carrier at the time although we do ship by USPS and by freight depending on the order and location where the shipment is being sent.

We do ship worldwide for our customers and can direct out products to freight forwarders throughout the US.  We will gladly work you as the customer and try to get you the least expensive options available.

We gladly will ship to military locations by APO or postal if possible.  certain products are too big for the USPS and therefore must be sent domestically and forwarded from there.  Please ask us regarding options for the products you are interested in.

When your order is placed we will do the best we can to combine and ship them the least expensive way possible.

Please note our shopping cart sometimes does overcharge shipping rates.  We will package and determine what the actual amounts are and will refund the difference.  If at anytime you are on our website and have questions on shipping amounts, we encourage you to contact at us directly.  We do not charge extra to take orders by phone and want to create a pleasant shopping experience.

Feel free to call us with questions on poster printer operation, poster paper, cold laminator questions, questions or comments and suggestions on this site.   We take good care of customers which is why on an average we continue to get at least one new customers every day.  Thanks for finding us and never pay dealer pricing again.

Leave a Reply